RETURN & REFUND POLICY

Updated: April 24, 2024

DEFINITIONS AND KEY TERMS
  • Company: Refers to SIA “STABBURAG”, which operates under the brand ADRSigns, responsible for managing your transactions under this Return & Refund Policy.
  • Customer: Any individual or entity that purchases products or services from ADRSigns.
  • Device: Any internet-connected device such as a phone, tablet, or computer used to access services provided by ADRSigns.
  • Service: The services provided by ADRSigns, as outlined on our platform and available through our website.
  • Website: The ADRSigns website, accessible via https://adrsigns.com, which hosts our products and services.
  • You: A registered user or guest who engages with the services offered by ADRSigns.
INTRODUCTION

Thank you for choosing ADRSigns. We strive to ensure a transparent and satisfactory experience when you purchase our products. This policy outlines the terms regarding returns and refunds to ensure your purchases meet your expectations.

RETURN POLICY
  • Return Window: You have 30 days from the receipt of your product to request a return and refund if you are unsatisfied or encounter any issues with the product.
  • Return Condition: Products must be returned in the same condition and packaging in which they were received to qualify for a return.
CUSTOM PRODUCTS

Non-returnable Items: Custom-made products, which are manufactured according to your specifications, are not eligible for returns or refunds. Once these items are manufactured and shipped, they cannot be returned unless they are defective upon arrival.
Defective Custom Products: If you receive a custom product that is defective, please contact us immediately. We will assess the issue and, if applicable, provide a replacement or refund.

REFUNDS
  • Inspection and Approval: All returned items are subject to an inspection. We will notify you of the approval or rejection of your refund based on the condition of the returned items.
  • Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Stock Issues: If an item you ordered is out of stock or we face quality issues, we will cancel your order and inform you about the issue. You will receive a full refund if your payment was processed.
SHIPPING
  • Return Shipping Costs: Customers are responsible for return shipping costs. If the product had free shipping, the return shipping costs would still be borne by the customer.
  • Shipping Damages: ADRSigns is not liable for any damage that may occur during transit. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
PRODUCT AVAILABILITY AND LIMITATIONS
  • Inventory Constraints: Due to high demand or supply constraints, we may limit the number of products available for purchase. ADRSigns reserves the right to modify the quantity available at any time, even after you place an order.
  • Order Cancellation: If we cannot supply a product you ordered, ADRSigns will cancel the order and refund your purchase price in full.
CHANGES TO OUR RETURN & REFUND POLICY
  • Updates to Policy: We may update this policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. Notice of updates will be posted on our website and become effective immediately.
  • Consent to Changes: Continued use of our services after changes to the Return and Refund Policy implies acceptance of the revised terms. If you do not agree to the changes, you may delete your account.
YOUR CONSENT

By using our website, making a purchase, or registering an account, you hereby consent to our Return & Refund Policy and agree to its terms.

CONTACT US

If you have any questions about our Return & Refund Policy, or if you wish to discuss a return or refund, please contact us at [email protected]