SHIPPING & DELIVERY POLICY

Updated: April 24, 2024

DEFINITIONS AND KEY TERMS
  • Company: “We,” “us,” or “our,” refers to SIA “STABBURAG” doing business as ADRSigns, which manages your shipping and delivery needs.
  • Customer: Any individual or entity that purchases products from ADRSigns.
  • Service: The services provided by ADRSigns, as outlined on our platform.
  • Website: Accessible at https://adrsigns.com, hosting our products and services.
  • You: A registered user or guest engaging with ADRSigns.
INTRODUCTION

At ADRSigns, we are committed to delivering your purchases in a timely and efficient manner. Our Shipping and Delivery Policy provides detailed information about delivery processes and policies for shipping within the European Union.

SHIPPING COVERAGE

We exclusively ship to addresses within the European Union. Please check our website to confirm if your location is within our serviceable areas.

SHIPPING METHODS AND COSTS
  • Standard Shipping: We offer standard shipping on all orders. Shipping costs are calculated based on the delivery location, dimensions, and weight of the package.
  • Expedited Shipping: Expedited shipping options are available at an additional cost. Details and costs for expedited shipping can be selected at checkout.
PROCESSING TIME
  • Orders are processed within 24-48 hours of order placement. Processing times may vary during holiday seasons or due to stock availability.
  • Custom-made products may require additional processing time. Please refer to product-specific details for more information or contact us.
DELIVERY TIMES
  • Standard Delivery: Typically takes 3-7 business days, depending on your location within the European Union.
  • Expedited Delivery: Delivery times for expedited shipping will be provided at checkout based on your delivery address.
TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s progress directly on the carrier’s website.

SHIPPING RESTRICTIONS

We reserve the right to refuse shipping to any address for reasons such as area accessibility, risk of violence or political instability, or if it is economically unfeasible.

CUSTOMS, DUTIES, AND TAXES
  • VAT Exemption for Business Customers: If you are a business customer with a valid VAT number and your shipping address is outside Latvia but within the European Union, you are eligible for 0% VAT on your purchases. Please ensure to enter your VAT number at checkout to apply this exemption.
  • Inclusive VAT for Consumers: All orders shipped to consumers within the European Union include value-added tax (VAT) at the applicable rate.
  • Customs and Import Duties: Other customs charges, import duties, or local taxes are not included in the price and are the responsibility of the customer. These charges vary by country and are beyond our control. Please check with your local customs office for more information.
DAMAGED OR LOST ITEMS
  • Damaged Items: In the case of receiving a damaged item, please contact us immediately. We will arrange for a replacement and handle return shipping costs.
  • Lost Items: If your order is lost during shipping, we will do our best to assist you in locating the package or provide a replacement.
CHANGES TO OUR SHIPPING & DELIVERY POLICY

We may update this policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website.

YOUR CONSENT

By using our website and making a purchase, you consent to our Shipping & Delivery Policy and agree to its terms.

CONTACT US

If you have any questions about our Shipping & Delivery Policy, or if you need assistance with tracking or managing your delivery, please contact us at [email protected]